Shipping policy
SHIPPING POLICY – PRINT999
OVERVIEW
At Print999, every product is made-to-order after you place your order. This print‑on‑demand process ensures premium quality, reduced waste and fresh stock for every devotee.
1. PRODUCTION & DISPATCH TIME
• Production time: 1–2 business days
• Quality check & packing: Up to 1 business day
• Dispatch: Once your order passes quality check, it is handed over to our courier partner.
Business days are Monday–Saturday, excluding public holidays and festival shutdowns.
2. DELIVERY TIME – INDIA
Estimated transit times after dispatch:
• Metro cities (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 3–5 business days
• Tier 2 / Tier 3 cities: 5–7 business days
• Remote / difficult-to-reach areas: 7–10 business days
Overall expected delivery time (production + shipping) is usually:
• Metros: 5–7 business days from order date
• Tier 2 / Tier 3: 7–9 business days
• Remote areas: 9–12 business days
These are estimates; actual delivery may vary due to courier operations, weather, strikes or other factors beyond our control.
3. SHIPPING CHARGES
• Orders of ₹999 and above: FREE shipping within India
• Orders below ₹999: Flat ₹99 shipping fee
Shipping charges are calculated automatically at checkout based on cart value.
4. COURIER PARTNERS
We ship through trusted partners, including (but not limited to):
• Blue Dart
• Delhivery
• DTDC
• India Post / Speed Post (for certain pin codes and remote locations)
The courier is auto-selected based on your delivery address and serviceability.
5. ORDER TRACKING
Once your order is dispatched, you will receive:
• A shipping confirmation email with tracking ID
• SMS / WhatsApp updates where supported
• A tracking link to follow real-time status on the courier’s website
If you create an account on print999.com, you can also view basic order status from your dashboard.
6. ADDRESS ACCURACY & DELIVERY ATTEMPTS
Please ensure your shipping address, pin code and mobile number are accurate and complete at checkout.
• If the address is incorrect/incomplete, delivery may fail or be delayed.
• Couriers usually attempt delivery 2–3 times. If all attempts fail, the parcel may be marked as “RTO” (returned to origin).
If an order is returned to us due to:
• Incorrect or incomplete address, or
• Repeated delivery attempts failed, or
• Delivery refused by the recipient,
we can re-ship the parcel after confirmation from you. In such cases, re-shipping charges will apply.
7. DAMAGE DURING TRANSIT
If your parcel arrives visibly damaged:
• Take clear photos of the outer packaging and the product.
• Email us within 24 hours of delivery at support@print999.com with your order number and photos.
We will coordinate with the courier and, if damage is confirmed, offer a replacement or appropriate resolution as per our Refund Policy.
8. INTERNATIONAL SHIPPING
Currently, Print999 ships within India only.
We plan to add selected international shipping options (including via Amazon/other partners) in the future. When this goes live, this policy will be updated with:
• Eligible countries and regions
• Estimated transit times
• International shipping charges and duties
9. DELAYS & FORCE MAJEURE
Delivery timelines are estimates and not guaranteed. We are not liable for delays caused by:
• Courier operational issues
• Public holidays and festivals
• Natural disasters, strikes, lockdowns or events beyond our control
However, we will always support you in tracking your order and coordinating with the courier wherever possible.
10. CONTACT FOR SHIPPING QUERIES
For any questions about shipping or tracking, please contact:
Email: support@print999.com
WhatsApp: +91 80759 46700
Hours: Monday–Saturday, 10 AM – 6 PM IST
Last updated: 25 December 2025