Refund & Cancellation Policy
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
- Once the order has been shipped, it cannot be cancelled.
- To request cancellation, please contact us immediately at:
Email: your@email.com
WhatsApp: +91-XXXXXXXXXX
If eligible, the refund will be processed to the original payment method.
Return Eligibility
We accept returns under the following conditions:
- The item must be unused, unwashed, and in original condition.
- All original tags and packaging must be intact.
- Return request must be raised within 7 days of delivery.
Items damaged due to misuse, improper handling, or normal wear and tear will not be eligible for return.
Non-Returnable Items
The following items are not eligible for return:
- Items purchased during clearance or special sale
- Customized or personalized products
- Gift cards
Refund Process
Once we receive and inspect the returned product:
- If approved, your refund will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
- In case of Cash on Delivery (COD) orders, refund will be processed via bank transfer (bank details may be required).
Exchange Policy
We offer exchanges only in case of:
- Size issues
- Defective or damaged product
Exchange requests must be made within 7 days of delivery.
Damaged or Incorrect Products
If you receive a damaged or incorrect item:
- Please contact us within 48 hours of delivery.
- Share clear photos or videos as proof.
We will arrange a replacement or refund after verification.
Shipping Charges
- Return shipping charges may be borne by the customer unless the product is defective or incorrect.
- Original shipping charges are non-refundable (if applicable).
Contact Us
For any refund, cancellation, or exchange request, contact us:
Email: your@email.com
WhatsApp: +91-XXXXXXXXXX
We aim to resolve all queries as quickly as possible.